Shipping policy

Overview

Thank you for shopping with us! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully before placing your order.


Where We Ship

We currently ship to addresses within the contiguous United States, as well as Alaska and Hawaii.


We do not ship to:

  • P.O. Boxes
  • U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
  • APO/FPO military addresses
  • International destinations


Processing Time

Orders are processed Monday through Friday, excluding federal holidays. Please allow 1–3 business days for order processing before your order ships.


You will receive a shipping confirmation email with tracking information once your order has shipped.


Shipping Methods & Estimated Delivery

We offer standard shipping on all orders. Estimated delivery times are in addition to processing time.


Standard Shipping

  • Carrier: USPS, UPS, or FedEx (carrier selected based on destination and package size)
  • Estimated delivery: 5–7 business days after shipment
  • Rates: Calculated at checkout based on order weight and destination


Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays may occur due to weather, carrier disruptions, or peak shipping seasons.


Free Shipping

We offer free standard shipping on orders over $75 before taxes and after discounts are applied. This offer applies to qualifying addresses within the United States only. This does not include stained glass shipping.


Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use this number to track your package directly on the carrier's website.


If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at chelsea.alchemydesigns@gmail.com


Damaged or Lost Packages

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. To process a claim, we may ask for:

  • Your order number
  • A description of the damage
  • Photos of the damaged item(s) and packaging


We will work with you to resolve the issue promptly, including sending a replacement or issuing a refund where appropriate.


Lost Packages

If your tracking information shows your package as delivered but you have not received it, please:

  • Check around your property and with neighbors
  • Wait 24–48 hours, as packages are sometimes marked delivered prematurely
  • Contact your local post office or carrier with your tracking number


If the package is still missing after taking these steps, please reach out to us at chelsea.alchemydesigns@gmail.com and we will do our best to assist you.


Address Accuracy

Please ensure your shipping address is correct before submitting your order. We are not responsible for orders shipped to an incorrect address provided at checkout.


If you notice an error in your shipping address after placing your order, contact us immediately at chelsea.alchemydesigns@gmail.com. We will do our best to correct it before the order ships, but we cannot guarantee changes can be made once an order has been processed.


Contact Us

If you have any questions about your shipment or this policy, please don't hesitate to reach out:


  • Email: chelsea.alchemydesigns@gmail.com
  • Business hours: Monday–Friday, 8am-4



This policy is subject to change. Please check back for the most current version.